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Making the system stable |
| Step Three |
At first glance, a control chart
resembles a time series graph. In a time series graph, e.g. monthly sales,
we plot months of the year along the horizontal axis, and the number of
products sold along the vertical axis. However, this graph does not give
us sufficient information about the behavior of a process, whether it is
in or out of control, predictable or not. It is not sufficient to make
comparisons between single values on such a chart.
The control chart, which in every respect
is a process behavior chart, instead puts this information into a context
by adding three horizontal lines. The central line acts as a reference
against which we identify trends. The other two lines are control
limits – the upper and lower control limits, or natural process limits.
These are calculated with the help of coefficients using the
average values from a time series graph and moving ranges, i.e. the differences
between the individual values of the time series.
see a control
chart of a stable process
see a control
chart of a process out of control